MISS KNOTTIE MACRAME WHOLESALE POLICIES
RETURN POLICY: Miss Knottie Macrame will accept returns within 5 days of order delivery. There is a 20% restocking charge for all returned orders.
We LOVE our wholesale customers and are always happy to share our products with new shops. Here’s the brief terms and conditions we have.
Order Requirements: For first time customers of Miss Knottie Macrame Wholesale, we require a minimum order of $800 at wholesale value.
Order Fulfillment: Fulfillment can take up to 3 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless expedited shipping is selected. Back-ordered items can take up to 5 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.
Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment. We accept all major credit/visa/debit cards and PAYPAL.
Shipping & Handling: Shipping is not included in the cost of goods. On all orders, freight will be charged on each invoice. Shipping fee will be informed before placing order and your package will be handled by UPS, DHL or FedEx. You will receive a Shipment Confirmation email once your order has shipped containing your tracking numbers. The tracking number will be active within 1-3 days. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers. Afterall, you’re family. All retail orders come with a 5 day money back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 20% re-stocking fee will be deducted from the refund.
Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Miss Knottie Macrame within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.
Canceling/Changing Your Order: Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.
By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Miss Knottie Macrame. If you need more wholesale information or wholesale pricing please contact missknottiemacrame@gmail.com