FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

U.S domestic orders typically ship within 5 -7 business days. For international orders, transit will take an additional 1 to 3 weeks.

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the USPS system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact us at missknottiemacrame@gmail.com for more information.

4. I NEED HELP WITH A LATE ORDER

If your order has not arrived after 10 business days (domestic) and 30 business days (international), please contact us at missknottiemacrame@gmail.com, we are happy to assist.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept all major cards as well as Paypal.

6. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

7. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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